Refund Policy

1. Ready-made clothing: 14-day returns

You may return ready-made clothing within 14 days of the date it was delivered. To be eligible for a refund, the item must be:

• unworn, unwashed and unaltered;
• in its original condition, with all original tags attached;
• returned complete, with every piece of the set (for example the kameez, salwar and dupatta); and
• free of makeup, perfume, deodorant, stains, pet hair and odours.

Items that do not meet these conditions will not be refunded. We will let you know and can send the item back to you at your cost.

2. How to start a return

1. Email vpsstore@zohomailcloud.ca within 14 days of delivery with your order number and the item or items you would like to return.
2. We will reply with return instructions and the return address. Please wait for our instructions before sending anything back.
3. Pack the item securely and send it with a trackable shipping service. Keep your tracking number: we cannot refund a return that does not reach us.

Return shipping costs are your responsibility, unless the item arrived damaged, defective or incorrect (see section 7).

3. How refunds are paid

When your return arrives, we will inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days of receiving your return. Your bank or card issuer may take a few extra days to show the credit.

Original shipping charges are not refundable, unless the return is due to our error.

4. Exchanges

If you would like a different size or colour, please return the original item for a refund under this policy and place a new order for the item you want.

5. Custom-stitched orders: final sale

Garments that are stitched, altered or tailored to your measurements, design choices or other instructions are made especially for you and cannot be resold. Custom-stitched orders are final sale and cannot be returned, refunded or exchanged.

If you need to change or cancel a custom order, contact us as soon as possible. Changes and cancellations are only possible before we begin work on your order.

If your custom piece arrives damaged or defective, or was not made to the measurements and instructions you gave us, section 7 applies.

6. Digital suit stitching guides: no refunds

All digital suit stitching guides are non-refundable. A digital guide is delivered instantly and cannot be returned once it has been accessed or downloaded, so every sale is final. We do not offer refunds, returns or exchanges on digital guides for any reason, including if you change your mind, buy a guide by mistake, no longer need it, or are unhappy with your stitching results.

Please read each guide’s description carefully before you buy. If you are unsure whether a guide is right for you, email us before purchasing and we will be glad to help.

We will still make sure you get what you paid for:

• If your file is damaged, will not open, or your download never arrived, contact us and we will send you a working copy.
• If you were accidentally charged more than once for the same guide, we will refund the duplicate charge.

7. Damaged, defective or incorrect items

If a physical item arrives damaged or defective, if you received the wrong item, or if a custom piece was not made to the measurements and instructions you gave us, email vpsstore@zohomailcloud.ca within 7 days of delivery. Include your order number and clear photos of the item and its packaging.

Once we confirm the problem, we will repair, remake or replace the item or give you a full refund, including the original shipping charge. We will also cover the cost of returning it.

8. Cancellations

• Ready-made clothing: you can cancel for a full refund until your order has shipped. After that, please use the return process above.
• Custom-stitched orders: you can cancel for a full refund only before we begin work on your order.
• Digital suit stitching guides: orders cannot be cancelled once the guide has been delivered.

If a physical order has not been delivered within 30 days after the estimated delivery date (or within 30 days of your order if no date was given), you may cancel it and receive a full refund.

9. Your legal rights

This policy does not limit any rights you have under the consumer protection laws of Ontario or of the place where you live that cannot be waived or limited by agreement.